Refund policy
We want you to shop with complete confidence at ergotru. Here's everything you need to know:
15-Day Money-Back Guarantee
If you're not completely happy with your purchase, contact us within 15 days of delivery, and we'll issue a full refund — no fuss. The product must be returned in its original packaging, and refunds cover the product cost, excluding shipping. One claim per customer applies.
Damaged, Incorrect or Missing Items
If your order arrives damaged, incorrect or with missing items, contact us within 30 days of delivery with photo or video evidence and we'll arrange a refund or replacement straight away. You won't need to return the item.
Lost or Delayed Orders
If your order appears stuck in transit or hasn't arrived within 30 days of shipping, get in touch and we'll investigate and resolve it for you.
Order Cancellations
If you need to cancel your order, contact us before it has been processed or shipped and we'll issue a full refund.
Please Note
- Refunds do not apply to orders older than 90 days
- If tracking shows your order as delivered but you haven't received it, you'll need a non-delivery certificate from your local post office
- Packaging damage where the product itself is undamaged does not qualify for a refund
How to Get in Touch
Simply contact us at contact@ergotru.com with your order number and any relevant photos, and we'll get back to you as quickly as possible